Descripción:
Angeles City, PH
POSITION OVERVIEW
MCI is a leading tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO) and XaaS solutions to diverse industries. The company operates contact centers both on‑site and remote, focusing on enhancing customer journeys and driving scalability.
We are hiring Call Center Representatives to handle inbound and outbound customer service initiatives for a portfolio of well‑known clients. The role requires strong written and spoken English and prior call‑center experience. Candidates must live within 80 km of our office.
YOU’LL ALSO NEED
A high‑speed internet connection
A quiet work environment
High proficiency in English
Experience working from home
Complete the full application on our careers page, including screening questions and a brief pre‑employment test.
POSITION RESPONSIBILITIES
Handle inbound and outbound calls professionally and efficiently.
Resolve customer issues on the first call through effective problem‑solving.
Research and retrieve information across systems to support customer needs.
Accurately document interactions and process claims.
Guide customers through options to find the best solutions.
Follow scripts, policies, and procedures while using available resources.
Protect customer privacy and handle sensitive information appropriately.
Escalate complex issues to the appropriate team members.
Stay current with training, updates, and program knowledge.
Maintain consistent attendance and adhere to scheduling requirements.
CANDIDATE QUALIFICATIONS
Must be 18 years or older.
High school diploma or equivalent.
Previous call‑center experience.
Work‑from‑home experience.
Strong command of the English language.
Typing speed of 20 WPM or more.
High‑speed internet connection.
Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Familiarity with Windows operating systems.
Skilled in troubleshooting and follow‑up.
Able to multitask and self‑manage effectively.
Excellent interpersonal skills.
CONDITIONS OF EMPLOYMENT
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and security investigation with a fingerprint. Job offers are contingent on background results.
Must be willing to submit to drug screening. Job offers are contingent on screening results.
EEO STATEMENT
MCI is an equal‑opportunity employer. We do not discriminate on the basis of age, ancestry, color, family medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex, sexual orientation, or other protected characteristics.
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