It Support Engineer - Temporary

JOB OBJECTIVE:

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We are looking for an IT Support Engineer to join our European support team, responsible for providing assistance to business operations at Hertz's headquarters and branches in Spain.

The main mission of the position will be to ensure the maintenance and continuous improvement of service level agreements, minimizing problems related to the daily provision of technological services.

This position is one of the main points of contact for Operations, providing support to the Field Team and the various operational areas in location-related activities (opening new offices, relocations, changes and closures), as well as support to the headquarters in Spain.

The selected person will work with both existing and newly implemented technologies and developments, aligned with Hertz's global business and technology strategy, contributing to adding value and improving the experience of our internal users.

BUSINESS IMPACT:

This position has a direct impact on the performance of Hertz's operations, contributing to ensuring the continuity of technological services, optimizing the customer experience, and supporting the achievement of the company's operational and financial objectives.

WHAT WILL YOU DO:

Technical support:

• Provide operational support for technology services at Hertz's headquarters and branches.
• Provide support for technological installations, including openings, closings, relocations and changes of location.

Problem analysis and solving:

• Resolve issues related to access, computer equipment, connectivity, and technological services.
• Collaborate with global IT teams to resolve complex incidents.

Customer service:

• To offer a high-quality support experience through clear and effective communication.
• Manage complex situations with a customer-oriented approach.
• Explain incidents and solutions to users with different levels of technical knowledge.
• Maintain strong relationships with users, colleagues, suppliers, and other business areas.

Supplier management and continuous improvement:

• Track IT activities and operating costs.
• Coordinate the relationship with technology providers.
• Ensure compliance with corporate and data protection policies.
• Identify opportunities for improvement and promote good practices within the technological area.

EXPERIENCE AND QUALIFICATIONS:

Requirements:

• Fluency in Spanish & English.
• Experience as a Support analyst working in an International enterprise IT infrastructure support and service delivery environment. Student, College Graduate or experience in the work place.
• Ability to resolve IT issues in a large-scale organization with global IT resolver groups
• Strong communication skills both written and oral
• Experience working with Telecoms, Network & Hardware deployments using VDI Desktop with Microsoft Windows 10 & 11 operating systems
• Knowledge/experience of third-party suppliers, vendor management and Airport Authority. xqbhyrx
• Experience of implementation and support of IT services in multiple locations, on-site & remotely.
• Working with desktop security products and knowledge of Bit-Locker & Zscaler security systems
• Familiarity with ITIL processes, desktop support processes and ServiceNow incident and workflow management system
• Good working knowledge of TCP/IP networking protocols, SDWAN & Meraki Technology, IP Telephony