Senior Customer Service Agent - Spanish Speaking (Badajoz)

LiveDGAP Overview

LiveDGAP is a integral luxury transportation company specializing in chauffeur services, VIP Meet & Greet, event transportation management worldwide. We pride ourselves on delivering highly personalized service, operational excellence, and seamless experiences for discerning travelers, luxury travel advisors, corporate clients, and event organizers around the world.

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Senior Client Experience & Operations Advisor

The Senior Client Experience & Operations Advisor is responsible for overseeing the day‑to‑day operations of LiveDGAP, ensuring flawless execution of services while maintaining the highest standards of client care and partner management (supply). This individual serves as the central point of coordination between clients, partners, chauffeurs, airport VIP Meet and Greet partners, and internal stakeholders, ensuring every booking is executed seamlessly from quotation through service completion.

Responsibilities

• Manage all daily transportation and VIP Meet & Greet bookings globally.
• Monitor all active services and ensure smooth execution, including schedule changes, flight delays, cancellations, and service amendments.
• Maintain operational records, supplier databases, and service documentation.
• Support event transportation planning and execution as required.
• Prepare quotations, booking confirmations, invoices, and service updates.
• Provide proactive communication before, during, and after services.
• Resolve service issues and client concerns with professionalism and urgency.
• Monitor service delivery and client feedback for quality assurance.
• Support commission tracking and supplier payments.
• Maintain CRM and booking systems.

Qualifications

• Fluent English required.
• Spanish proficiency.
• 5 days per week with one day on the weekend (either Saturday or Sunday). xqbhyrx

Compensation

This is a freelance position with competitive compensation.

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