Descripción:
Job Description
Together we do what matters.
Key Responsibilities
- Consult and advise our clients and internal stakeholders on uses of technology to solve business problems.
- Perform application development, complex code development, application testing, and component design.
- Write technical specifications and collaborate with the functional team to ensure requirements are understood.
- Prototype, configure, and test respective business processes.
- Enable the design of conceptual architecture and technical solutions.
- Use key performance indicators (KPIs) to measure and test the quality of projects.
- Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system.
Job Qualifications
Proved experience on these technologies:
- Dynamics CRM Customer Service.
- Unified Service Desk.
- Desirable:
- Genesys CTI Integration.
- Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code.
- Typescript/Javascript.
- Plugins, custom actions.
- Power Automate/Workflows.
- Client management skills and the ability to work with customers to develop and manage an action plan.
- Collaborated with global teams on CE technology implementation and maintenance projects
- Strong consulting skills and client-facing experience with an implementation partner and/or end user.
- Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience.
About you
- Analytical, curious, agile
- Team player and good communicator
- Problem-solver, patient, quality-driven
- Self-motivating
- Innovative mindset
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